Do you ship?
Everywhere. Every speaker in the lineup ships internationally, packed in custom-cut foam inserts inside a double-wall carton and insured for full value against loss or damage in transit. Any duties, taxes, or customs fees owed on international shipments are the responsibility of the receiver.
Do you provide installation services?
Yes. We design the system for the room, build it, install it, and tune it in place — then stay reachable after opening. That includes acoustic treatment where a room needs it, and systems that we can check on remotely once they're running.
Do you do commercial work?
It's where we started. Restaurants, bars, cafés, listening rooms — spaces that run long services and need to sound right at every table, not just at one sweet spot. We take these on as complete systems: sources, processing, amplification, the control your staff uses daily, and the cabling and mounts in between. All spec'd, installed, and tuned by us.
Do your speakers need an amplifier?
Yes. Every speaker we build is passive, with no amplification on board, so a system needs an amplifier and a source alongside it. That being said, we’ll build active on special requests. For commercial installs we normally supply the amplification as part of the package, with DSP on board so the system can be corrected for the room. For home systems, tell us the room and what you listen to and we'll suggest matches at a few price points — the wrong amplifier is the most common reason a good speaker underperforms.
Do you accept returns?
Due to the custom nature of each speaker, we don't accept returns on delivered products. If you’re having any issues, don’t hesitate to reach out.
Do you provide a warranty on your products?
Yes, we provide both personal and commercial warranties depending on the application, covering replacement of any component that fails through no fault of yours. It doesn't cover damage from overdriving the speakers, physical damage to the cabinets or drivers, enclosures opened or modified, or loss from fire, flood, and the like. Labour, travel, and freight associated with a warranty repair are billed separately.
Do you offer rentals?
No — due to the custom nature of each speaker, we don't keep a rental fleet. If you'd like to hear them before committing, our demo room in Montreal is open by appointment.